Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to your use of https://flights-holding.online/ and your interactions with flights-holding through the contact methods made available on our website.

In this policy, “we,” “us,” and “our” refer to flights-holding as the operator of this website and provider of the independent assistance described on it. “You” and “your” refer to a website visitor or customer.

This policy should be read together with our Terms and Conditions, Disclaimer, Refund Policy, Cancellation Policy, and Payment Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect information that you voluntarily provide or information generated through your use of the website.

Information you provide

• Your name and contact details, such as your telephone number or email address.
• Travel-related details you choose to share when requesting assistance.
• Reservation or itinerary information needed to understand your request.
• Information you provide when asking about our services, prices, payments, or policies.
• Information included in communications you send to us.

Technical and website information

When you visit our website, certain technical information may be collected by our hosting provider or website tools. This may include your browser type, device information, approximate usage data, pages viewed, referral information, and the date or time of a visit.

The information actually collected depends on the website configuration, services in use, and your browser or device settings.

3. How We Use Information

Personal information may be used, where appropriate, to:

• Respond to your questions and requests.
• Provide or coordinate the independent assistance you request.
• Communicate relevant information about a requested service.
• Explain applicable service fees and obtain authorization before providing paid services.
• Process or reconcile payments where applicable.
• Maintain business, accounting, and transaction records.
• Monitor website performance and help troubleshoot technical problems.
• Detect, investigate, and help prevent fraud, misuse, or security incidents.
• Comply with applicable legal obligations and respond to lawful requests.

We do not intend to use personal information for purposes that are incompatible with the reason it was collected, except where permitted or required by applicable law.

4. Calls, Emails, and Customer Communications

If you call, email, or otherwise contact us, we may use the details you provide to respond to your inquiry and maintain records relating to the interaction.

Do not provide passwords, full payment card numbers, security codes, or other sensitive information unless it is specifically necessary and you have been directed to an appropriate, secure method for providing it.

Calls are not necessarily recorded. If call recording or monitoring is used, applicable notices and consent requirements will be followed where required by law.

5. Travel Information and Third Parties

If you ask us to assist with a travel-related matter, we may need to use information you provide to understand your request or communicate with a relevant travel provider when that is part of the service you authorize.

We are an independent travel assistance service and are not an official airline, hotel, or car rental company website. Third-party providers operate under their own privacy policies, terms, and procedures.

Before information is shared with a third party on your behalf, we aim to limit the information shared to what is reasonably relevant to the requested assistance, subject to applicable law and the circumstances of the request.

We cannot control the privacy practices of external websites or providers. You should review their privacy policies before submitting information directly to them.

6. Cookies and Similar Technologies

Our website or its service providers may use cookies, log files, or similar technologies to support website functionality, understand website usage, improve performance, and help maintain security.

The use of these technologies depends on the tools configured on the website. We do not claim that every type of cookie or analytics technology is in use.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions. Where required, consent will be requested before using technologies that require it.

7. Sharing and Disclosure of Information

We do not treat personal information as a public resource. We may disclose information in circumstances such as:

• Service providers: to hosting, technical, payment, communications, or other providers that support our operations, where applicable.
• Travel providers: when sharing is necessary for a service you request and is permitted by law.
• Legal obligations: when disclosure is required by applicable law, regulation, court order, or lawful government request.
• Security and rights: when reasonably necessary to investigate suspected fraud, protect people, or safeguard our rights and systems.
• Business changes: where information may be transferred as part of a business restructuring or transfer, subject to applicable privacy requirements.

We do not state that we sell personal information. Any actual data-sharing practices must be consistent with our operations, applicable law, and the notices provided to you.

8. Payments and Financial Information

If a paid service is requested, payment-related information may be processed as necessary to complete and record the transaction. Fees, if applicable, should be disclosed before you authorize a paid service.

Where third-party payment processors are used, payment information may be handled under the processor's own privacy and security practices.

We do not claim that payment card details are collected or stored directly by us in every transaction. The handling of payment information depends on the payment method and systems actually used.

Please refer to our Payment Policy and Refund Policy for related information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining appropriate business records, resolving disputes, enforcing agreements, and meeting legal or accounting requirements.

Retention periods may differ depending on the type of information, the reason it was collected, and applicable legal requirements. Information that is no longer needed should be securely deleted or de-identified where appropriate and practicable.

10. Information Security

We aim to use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and address security issues when identified.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

You may contact us to ask about personal information associated with your interaction with us. We may need to verify your identity before responding and may retain certain information where required or permitted by law.

If you receive optional marketing communications from us, you may request that such communications stop. Service-related communications necessary to respond to a request or complete a transaction may still be sent where appropriate.

To submit a privacy request, contact us using the details below.

12. Children's Privacy

Our website and services are intended for people who can lawfully use them under applicable rules. We do not knowingly seek to collect personal information directly from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. International Data Transfers

Depending on the location of our service providers and the systems used to operate the website, personal information may be processed or accessed in a country other than the country where you reside.

Where applicable, we will take steps required by relevant privacy laws for international transfers of personal information.

14. External Websites and Links

Our website may contain links to third-party websites, including social media platforms and travel providers. Once you leave our website, the privacy practices of the destination website will apply.

We are not responsible for the privacy policies, security, or content of third-party websites. Review their terms and privacy information before sharing personal data with them.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

Updates will be posted on this page with a revised “Last updated” date. You should review this page periodically to stay informed about our privacy practices.

16. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us using the information below.

You can also visit our Contact page for available contact information.