Flights-holding Service Fees
A fee may apply to a specific paid assistance service. The applicable fee should be communicated before you authorize the service.
Payment Information
Payment Policy
This Payment Policy explains how payments for services provided through flights-holding are communicated, authorized and handled. Please review the applicable charges, service scope and payment conditions before agreeing to a paid service.
Telephone: (888) 721-0788
Email: info@flights-holding.online
Important Payment Information
- Review the service before authorizing payment
- Applicable service fees are disclosed in advance
- Supplier charges may be separate
- Confirm the total amount and currency
- Review cancellation and refund conditions
Before you pay
Any applicable fee for a paid flights-holding service must be disclosed before you authorize that service. Confirm the amount, currency, service scope and relevant conditions before proceeding.
Fee Transparency
Applicable service fees should be explained before payment authorization.
Payment Clarity
Review the amount, currency and service covered by a payment.
Policy Information
Review applicable payment, cancellation and refund terms before proceeding.
General Policy
1. General Payment Terms
This policy describes the general principles applicable to payments for independent travel assistance provided through flights-holding.
flights-holding provides independent travel assistance relating to flight enquiries, accommodation requirements and car rental enquiries. Depending on the requested service, a fee may apply for assistance provided by our business.
Before you authorize a paid service, our team should explain the service being offered, the applicable flights-holding service fee, any separately applicable supplier charges known to us, and the relevant terms and conditions.
You may review the information provided and decide whether to proceed. A telephone enquiry or discussion does not, by itself, mean that you have authorized a paid service.
Payments are subject to the applicable service agreement, payment terms and relevant legal requirements.
Service Charges
2. Service Fees and Charges
Customers should understand the charges associated with a service before authorizing payment.
Third-Party Supplier Charges
Flight, accommodation and car rental suppliers may impose separate charges. Supplier charges are distinct from any fee charged for assistance by flights-holding.
Taxes and Additional Costs
Taxes, supplier fees, optional extras and other applicable costs may affect the total amount payable. Confirm the relevant breakdown before authorizing a transaction.
Confirm the total before payment
Do not rely on illustrative prices displayed on our website as a final payable amount. Ask our team to explain the applicable charges and the service covered by your payment before you proceed.
Customer Authorization
3. Payment Authorization and Consent
Payment should only be made after the relevant service and charges have been explained.
Review the Service
Before authorizing a payment, review the proposed service, the applicable fee, the amount payable, the payment currency and any relevant conditions.
Provide Authorization
A paid service should proceed only after the customer has been informed of the applicable fee and has authorized the service and associated payment in the agreed manner.
Check the Payment Details
Before completing a transaction, verify the amount, currency and payment details communicated to you. If any information is unclear, contact our team before proceeding.
Keep Your Records
Where available, retain relevant payment confirmations, receipts, transaction references and service communications for your records.
Payment Methods
4. Available Payment Methods
Available payment methods depend on the arrangements communicated for the particular service.
Our team will explain the payment method available for your service and provide the relevant payment instructions before you proceed.
We do not represent that every payment method, card type, currency or payment provider is available for every transaction.
A payment method should only be treated as accepted when its availability has been confirmed for the relevant transaction.
Customers should use only the payment instructions provided through the appropriate authorized channel. If you receive unexpected or inconsistent payment instructions, contact us using the contact details published on this website before sending money.
Currency Information
5. Payment Currency and Displayed Prices
Website pricing examples may be displayed in multiple currencies for general reference.
Illustrative Currency Conversions
Currency amounts displayed on the website may be calculated from illustrative reference prices using fixed display rates. These conversions are not necessarily live foreign exchange rates or final transaction amounts.
Final Transaction Currency
The currency applicable to a particular service must be confirmed before payment. The final amount may differ from an illustrative website amount because of supplier pricing, taxes, applicable charges, exchange rates or payment-provider conversion arrangements.
Bank and Payment Provider Charges
A bank, card issuer or payment provider may apply its own currency conversion rate or transaction charges, depending on the account and payment arrangement. Where relevant, customers should check these conditions with their provider.
Website price examples are not binding quotations and do not guarantee that a service can be obtained at the displayed amount.
Supplier Transactions
6. Third-Party Supplier Payments
Travel-related transactions may involve charges imposed by providers separate from flights-holding's service fees.
Supplier Pricing
The price of a flight, accommodation or rental arrangement may be set or controlled by the relevant third-party provider.
Separate Charges
A supplier's fare, room rate, rental cost, taxes, deposit or other charges may be separate from any flights-holding assistance fee.
Supplier Terms
Third-party payment, cancellation, change and refund rules may differ from our service terms. Review the applicable conditions for each transaction.
Independent service disclosure
flights-holding is an independent travel assistance service. It is not an airline, hotel operator or car rental company and does not claim to be an official payment channel for those providers. Any supplier relationship must be assessed according to the actual arrangements and documentation applicable to the transaction.
Transaction Records
7. Payment Confirmation and Receipts
Where a payment confirmation or receipt is available for a transaction, customers should retain it for their records.
A payment confirmation alone should not be treated as proof that a third-party reservation, ticket, hotel booking or vehicle rental has been confirmed unless the relevant confirmation explicitly establishes that status.
If you have a question about a payment or need help understanding a transaction, contact us at info@flights-holding.online or call (888) 721-0788 .
Cancellations and Refunds
8. Payment Cancellations and Refund Requests
Refund eligibility depends on the service purchased, the applicable terms and the circumstances of the transaction.
Requesting a Cancellation
Contact our team as soon as possible if you wish to cancel a paid assistance service. The applicable cancellation terms will be reviewed for your request.
Read Cancellation PolicyRequesting a Refund
Refund requests are assessed under the applicable service terms, payment records and circumstances of the transaction.
Read Refund PolicyThird-Party Refunds
Refunds relating to a supplier's product or service may be subject to the supplier's own rules and processing procedures.
Refunds are not automatic
Submitting a cancellation or refund request does not automatically establish eligibility for a refund. Applicable terms and the circumstances of the transaction will determine the outcome, subject to applicable law.
Payment Security
9. Protecting Your Payment Information
Customers should take reasonable precautions when communicating payment and personal information.
Keep Sensitive Information Secure
- Never send your account password or one-time verification code by email.
- Do not send complete payment-card details through ordinary email.
- Verify payment instructions before authorizing a transaction.
- Retain receipts and transaction references for your records.
- Contact our published support channels if payment instructions appear suspicious or inconsistent.
Personal Information
Personal information collected in connection with enquiries or transactions is handled in accordance with our Privacy Policy and applicable legal requirements.
Customer Support
10. Payment Questions and Disputes
If you believe a payment amount is incorrect, do not recognize a transaction or need clarification about a charge, contact our support team using the details below.
Please provide the relevant transaction reference, payment date, amount and a brief description of your concern, where available. Do not include passwords, one-time codes or full payment-card details.
We will review the information available and respond through an appropriate support channel. If your concern relates to a card or bank transaction, you may also contact your bank or payment provider through its official channels.
No particular investigation or resolution timeframe is promised by this policy unless separately confirmed in writing or required by law.
Policy Updates
11. Changes to This Payment Policy
We may update this Payment Policy to reflect changes in our service arrangements, payment procedures or applicable requirements.
The current version will be published on this page. Customers should review the policy before authorizing a paid service.
The terms applicable to an existing transaction remain subject to the agreement governing that transaction and applicable law.
Further Information
12. Related Policies
Please review these pages for additional information about our services and the conditions applicable to customers.
Terms and Conditions
General terms relating to website use and the services offered.
Read Terms and ConditionsRefund Policy
Information about refund requests and applicable eligibility conditions.
Read Refund PolicyCancellation Policy
Information about cancellation requests and relevant terms.
Read Cancellation Policy
Payment Assistance
Have a question about a payment?
Contact our team to clarify applicable service fees, payment instructions or transaction-related concerns before proceeding.